Privacy Policy
Last updated: March 25, 2026
TLSmith Appraisal Inc. (operating as 1636818 Ontario Inc.) ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients and website visitors in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Contact information: name, email address, phone number, mailing address
- Business information: company name, professional role, nature of inquiry
- Property information: property addresses and details related to appraisal assignments
- Website usage data: IP address, browser type, pages visited, and cookies (see Section 7)
2. How We Use Your Information
We use personal information for the following purposes:
- To respond to inquiries and communicate about appraisal services
- To prepare and deliver appraisal reports and related professional services
- To comply with legal, regulatory, and professional obligations
- To improve our website and services
- To send relevant communications with your consent
3. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.
4. Disclosure of Information
We do not sell, trade, or rent your personal information. We may disclose information to:
- Third parties involved in the appraisal process (e.g., financial institutions, legal counsel) with your consent or as required for service delivery
- Regulatory bodies and courts when required by law or professional obligation
- Service providers who assist our operations under confidentiality agreements
5. Data Security
We implement appropriate physical, technical, and administrative safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and professional standards. Appraisal records are retained in accordance with the requirements of the Appraisal Institute of Canada and applicable legislation.
7. Cookies and Website Analytics
Our website may use cookies — small text files stored on your device — to improve your browsing experience. We use:
- Essential cookies: Required for basic site functionality (e.g., cookie consent preference)
- Analytics cookies: To understand how visitors use our site (anonymised data only)
You may disable cookies through your browser settings. Please note that disabling cookies may affect website functionality. When you first visit our site, a cookie banner will ask for your consent before non-essential cookies are placed.
8. Your Rights
Under PIPEDA and applicable provincial legislation, you have the right to:
- Request access to your personal information held by us
- Request correction of inaccurate or incomplete information
- Withdraw consent for collection, use, or disclosure of your information
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
TLSmith Appraisal Inc.
304-2 Covington Road, Toronto, Ontario M6A 3E2
Email: tracey@tlsmithappraisal.ca
Phone: 416-220-1842